Our vision is to grow market share and provide impeccable customer services has served us well.
About Us
How We Succeed
Transco was established in the year 2000 by Mr. AJ Lintvelt and Mr. IS van der Walt, with its main focus to provide a versatile transport and distribution solution to carefully selected Multi–National companies.
Transco established its head office in Nelspruit and for the first 5 years focused the service of its small to medium vehicle fleet in the Mpumalanga area and its heavy duty vehicles on a National deployment strategy.
During 2005 a number of Clients enquired regarding the possibility of servicing a wider geographical area, due to the reputation Transco had built in the industry by providing a reliable and unusually short turnaround time, with minimum losses.
Based on these enquiries Transco extended its immediate service area to the Gauteng and Limpopo Provinces and has recently taken a strategic decision to also include North West Province into its operational area, providing a wider geographic one stop service to our Clients.
Mr CJ De Nysschen was taken up in the ownership structure of Transco in 2014 in order to build added management capacity within the Company, also providing the Company with an overall younger ownership and management component, ensuring the long term sustainability of the Company.
Our Road to Success
Core Competencies
Transco focuses its service on a long to medium bulk transport solution of products from main distribution hubs into Provinces/Regions, also temporarily warehousing overflow stock of Clients, until it can be delivered to end users.
Service Levels
It is our Company’s commitment to have a 24 hour turn around time on deliveries, resulting in delivery of products to retailers/end users before close of business on the following day, after a cut off time at 16h00 each working day where Clients hand over products to Transco. It is Transco policy to at all time deliver products to retailers within time, within specification, notwithstanding the magnitude of a single order, in order to strive for excellence. Due to the versatile nature of the load capacity of available vehicles, it is possible to achieve the handling of virtually any size load on short notice. TRANSCO has an extensive network of Clients situated in and around South Africa, for which we provide Logistical and Warehouse services.
Integration of Process, IT and People
A process flow diagram was developed whereby staff at distribution warehouses’ receiving bays take possession of products and accompanying invoices after correctness of both were checked. Various senior levels of Transco staff fulfil dedicated tasks and assume responsibility for such tasks/functions until the end user is reached.
BEE Credentials
Transco is an equal opportunity employer, concentrating on employing qualified and experienced candidates per post, to ensure that service levels are of outstanding quality. Over the years a 40% PDI component of senior and management staff were built up, by allowing loyal and dedicated staff to empower themselves by virtue of training and in service training programs.
Communication and responsibility allocation
Transco’s various depots are in contact via internet connection, with further communication through Telkom landlines as well as cellular phones. All drivers are equipped with cell phones, ensuring that they are reachable whenever it is necessary. All vehicles are equipped with satellite tracking devices which are used to manage and monitor vehicles on an hourly basis which minimise the loss of a total load via hijackings, due to a short response time from our vehicle tracking and recovery service provider in such a case. Responsible and efficient handover between personnel of the different in-house divisions within Transco ensure the effective handling of loads from receiving it from the Client until it is delivered to retailers. This takes place by applicable personnel signing stock/products in and out as it progresses along the product/stock flow route.
Objectives and Performance Management
It is the Company’s primary objective to have a delivery turnaround time of 24 hours, with minimum losses/damages also maintaining a good inter-personal relationship and interaction level with our Client’s and Retailer’s personnel, ensuring that goods are delivered on time and in full. The Company’s administrative section evaluate on a monthly basis the turnaround time of services rendered, by evaluating invoices for the date received from the Client, compared to the date the POD’s were handed back for processing at the Client. The other major evaluation criteria is the measurement of losses that occurred during the previous 30 days. Should service failures occur, immediate trouble shooting sessions are called with sectional personnel, where strategies are worked out to resolve/eliminate problem areas.
Customised Service
Transco is specifically targeting the niche market where a custom made service is offered to Clients. This approach differentiates Transco from other multi–national transport and courier companies, which are too big and rigid to provide Clients with the individualised service they require to grow and sustain their businesses. The vehicle fleet owned by Transco is also of such nature that vehicle capacity can be increased (doubled) at short notice by having drawbar trailers available for all classes of vehicles, which ensure that load spikes can be accommodated, giving Clients load flexibility without paying a premium for such variation.
Driver Training
Transco utilizes an in-house training program, where personnel follow an in-service training program to capacitate them and at the same time learn specific procedures and processes the Company has refined over years. Staff component is made up of different categories of vehicle drivers and for these personnel a system of incentives are offered based on overtime worked, deployment away from their hometowns, damages to their vehicles, maintenance condition of their vehicles, prompt deliveries etc. Annually advanced driver courses are also presented to drivers where defensives driving techniques, time keeping, loss control, etc. modules are offered, empowering them to better cope with day to day workload.
Partnership to ensure success
It is Transco’s approach to closely liaise with Clients and End Users, to early on identify problem areas in order to speedily implement corrective measures. By following this approach, the Company minimizes the effect/results of problems by early detection, making it much easier to resolve. Due to Transco not being a mega Company, it proved to be easier to offer Clients personal attention and better accommodate special needs of Clients, which is turn leads to a more tailor made individualistic service to Clients, in the end resulting in a close partnership between Transco and its Clients. Transco will as far as practically and feasibly possible, endeavour to accommodate Clients and End Users needs, to ensure we contribute towards the success of our Clients and End Users.